GranaWin Legal Notice

How to Reach the Operator and Resolve a Dispute

GranaWin is operated by TechSolutions Group N.V., registered under the jurisdiction of Curacao. Correspondence intended for the operator should be sent to [email protected], which is the address used for both routine queries and formal complaints. A complaint about a bet, a bonus, or an account decision receives an initial response within 24 hours through this channel. If the response does not resolve the matter to the player’s satisfaction, the complaint can be escalated by requesting a supervisor review through the same email address; no external alternative dispute resolution body is named for the Canadian version of this site at present, so escalation beyond the operator proceeds through the Curacao Gaming Authority as the licensing body. This licence is issued by an offshore regulator and does not represent authorization by any Canadian province; players remain responsible for confirming that participation is permitted under the law of their own province of residence.

Responsibility for Site Content

TechSolutions Group N.V., as the operator of granawin24.com, is responsible for the accuracy and maintenance of the content published on the site, including game descriptions, promotional copy, and the terms displayed in the account dashboard. Content describing individual games is sourced from the software providers whose titles appear in the GranaWin catalogue, and the operator updates this material when a provider changes a game’s specifications.

External Source Disclaimer

Where information on granawin24.com references figures or specifications originating from a third-party game provider or payment processor, that information is presented as supplied by the third party and is subject to change without direct notice from GranaWin. The operator does not independently verify every technical specification published by a game studio before it appears in the catalogue description, and players relying on a specific figure for gameplay decisions should confirm it within the game itself before wagering.

Copyright and Trademarks

All text, layout, and graphical elements on granawin24.com not otherwise attributed are the property of TechSolutions Group N.V. Game titles, characters, and associated artwork remain the trademarks and copyrighted property of their respective providers, including Pragmatic Play, BGaming, Nolimit City, Evolution Gaming, and the other studios listed in the games section of the site. Reproduction of GranaWin’s own site content without permission is not authorized.

Licence and Regulatory Authority

GranaWin operates under Curacao Gaming Authority licence no. 8048/JAZ2017-067, issued to TechSolutions Group N.V. The Curacao Gaming Authority is the body responsible for oversight of the licence, including compliance monitoring and the handling of licensing-level complaints that are not resolved directly with the operator.

What to Do if You Need to Contact Us

For any legal or operator-related enquiry not covered by the standard support channels, email [email protected] with a description of the matter and, where relevant, the account email and approximate date involved. This is the same address used for privacy requests and for the dispute escalation process described above, so a single message reaches the team equipped to route it to the right department.