GranaWin Casino Terms and Conditions

What Happens When You Register at GranaWin

Completing registration at GranaWin and submitting the sign-up form constitutes acceptance of these terms in full. The account created at that point is governed by the version of these terms published on granawin24.com at the time of registration, and by any later version once it takes effect under the notice process described further below. Accepting the terms is not a separate step from registering, so a player who completes the sign-up form has, by that action, agreed to the conditions set out on this page.

Governing Law and Regulator

GranaWin is operated by TechSolutions Group N.V. under Curacao Gaming Authority licence no. 8048/JAZ2017-067. Any dispute arising from the use of the site is governed by the laws applicable to the operator’s place of registration, and the Curacao Gaming Authority is the regulatory body with authority over the licence. This licence is an offshore gaming authorization; it is not a registration with, and does not constitute authorization by, any Canadian provincial regulator.

Deposit and Withdrawal Methods

Funding and withdrawal options and their processing times are set out below.

All balances are held and displayed in CAD. Individual payment providers may apply their own charges independent of GranaWin.

How Wagering Requirements Apply to Bonuses

A 40x wagering requirement applies to both the deposit bonus credit and any winnings generated from free spins attached to a promotion. Slots contribute 100 percent toward clearing this requirement. Live dealer tables, standard table games, and crash games contribute 0 percent. The maximum bet permitted while a bonus is active is set out in the bonus terms displayed in the player’s account at the time of claiming. Players must be 19 or older (18 plus in Alberta, Manitoba and Quebec) to claim or wager on any bonus.

Bonus Expiry and Excluded Games

No fixed validity period is published for the Canadian welcome offer on granawin24.com; the expiry attached to an active bonus is shown in the promotions section of the account once the bonus is claimed, and that figure governs the specific offer. Winnings from the welcome free spins on Elvis Frog in Vegas by BGaming are capped at $80 in total. Games excluded from wagering contribution, namely live dealer tables and standard table games, are subject to change, and the current exclusion list should be checked before wagering begins on any bonus balance.

Prohibited Account Conduct

Operating more than one account per person, colluding with another player to manipulate an outcome, using automated software or bots to place bets, and abusing bonus terms through coordinated deposit-and-withdraw patterns across linked accounts are all prohibited. A violation of any of these rules can result in forfeiture of bonus funds and associated winnings, and in suspension or closure of the account or accounts involved.

What Happens When a Technical Malfunction Occurs

If a technical malfunction affects a game round, whether through a display error, a connection interruption, or a fault in the game engine itself, the round in question is voided and any stake associated with it is returned to the player’s balance. A malfunctioning game or feature does not obligate GranaWin to honour a result generated in error, and the certified outcome recorded by the provider’s system takes precedence over what may have displayed on screen during the fault.

How We Verify Your Identity

Identity verification (KYC) can be requested at registration, before a first withdrawal, or at any point where account activity warrants a check. Accepted documents are a driver’s licence, a passport, or a provincial photo identification card, together with proof of address such as a utility bill or a bank statement. Verification is typically completed once legible copies of the required documents are submitted; delays usually stem from images that are cropped, expired, or do not match the name on the account.

Eligibility and Account Requirements

Players must be at least 19 years old to register, except in Alberta, Manitoba and Quebec, where the minimum age is 18. Only one account is permitted per person, and the details submitted at registration, including name, date of birth, and address, must be accurate and kept current. GranaWin is not registered with or authorized by any Canadian provincial gaming regulator, and it is the player’s own responsibility to confirm that participating in online gambling with an offshore-licensed operator is permitted in their province of residence before registering.

Limitation of Liability

GranaWin is not liable for losses arising from circumstances outside its direct control, including internet connectivity failures on the player’s side, third-party payment provider delays, or events affecting a game provider’s own servers. Liability for any confirmed error attributable to GranaWin is limited to correcting the affected balance or transaction, and does not extend to consequential losses claimed beyond the amount directly involved in the error.

What Happens When These Terms Change

These terms can be updated at any time to reflect changes in payment methods, bonus structures, or applicable regulatory requirements. A revised version takes effect once published on granawin24.com, and continued use of the account after that date constitutes acceptance of the updated terms. Material changes affecting bonus wagering or withdrawal conditions are reflected on this page as of the date shown at the top of the article.